With a few exceptions you'll have a seven working days reflection period after receiving your order. If the product does not meet your expectations, you can return the product within seven days without giving a reason. When your product is unexpectedly broken, this is not the reflection period, please look under the header warranty.
The following rules apply to the return of products under the reflection period:
More information is available on the website of the Dutch Consumer Authority ConsuWijzer.nl.
If you would like to return a product, just let us know! Depending on your product there are specific return instructions. You can view all our company and contact information on the contact page!.
All Australian Treasures products are manually selected for quality. It can still happen the product does not meet the requirements. Here are the steps you can take if your product does not work.
Did you receive a product which was defect upon arrival? Please contact us within seven days. Australian Treasures will send a new one as soon as possible, or in agreement with you, send a replacement product.
If your product broke down during regular use? Please contact us. Depending on the age and damage to the product, we will work with you to a solution, this means, for example, a new product, a repair or money back.
If you have questions about warranty on specific products, or you purchased a product from us which is not working properly? Please contact us!